Refund & Returns Policy
REFUND & RETURNS POLICY
Last updated: 1 October 2026
At Rosamae, we want you to have enough time to properly try our products.
In addition to your statutory consumer rights, eligible Rosamae orders are covered by our 90-day money-back guarantee.
Rosamae is operated by Abner LLC.
For any questions regarding a return, refund or order, please contact us at:
hello.rosamae@outlook.com
1. OUR 90-DAY MONEY-BACK GUARANTEE
Eligible Rosamae orders are covered by our 90-day money-back guarantee.
You may request a refund within 90 days of receiving your order if you are not satisfied with your Rosamae product.
To make a claim under our 90-day money-back guarantee, please contact:
hello.rosamae@outlook.com
Please include:
- your full name;
- your order number; and
- the email address used to place your order.
We may ask for reasonable information relating to your order so that we can identify the purchase and process your request.
Please contact us before sending any product back. We will provide you with the appropriate instructions where a return is required.
Our 90-day money-back guarantee is a voluntary commercial guarantee provided in addition to your statutory rights. It does not limit, exclude or replace any rights you may have under applicable consumer law.
2. YOUR UK CANCELLATION RIGHTS
If you are a UK consumer purchasing online, you generally have a legal right to cancel an eligible order within 14 days after receiving the goods without giving a reason.
If you wish to exercise this right, please contact us within the applicable cancellation period at:
hello.rosamae@outlook.com
After notifying us of your cancellation, you must normally return the relevant goods within 14 days.
These statutory cancellation rights are separate from and in addition to our 90-day money-back guarantee.
3. RETURNING PRODUCTS
Please contact our customer service team before returning any item.
Do not send products to the address shown on your parcel unless we specifically instruct you to do so.
Once your return request has been accepted, we will provide the appropriate return instructions and return address.
Customers are responsible for taking reasonable care of products while they are in their possession.
We recommend using a tracked shipping service and keeping proof of postage until your return has been completed.
4. RETURN SHIPPING COSTS
For a standard change-of-mind cancellation under your statutory rights, you may be responsible for the direct cost of returning the goods where permitted by law and where this information was provided before purchase.
Where a product is faulty, damaged, incorrect or otherwise not in conformity with the contract, we will handle reasonable return costs in accordance with applicable law.
For claims made solely under our voluntary 90-day money-back guarantee, any applicable return requirements will be communicated to you by our customer service team.
5. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at:
hello.rosamae@outlook.com
Please provide:
- your order number;
- your full name;
- a description of the issue; and
- photographs or video where appropriate.
Nothing in this policy affects your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
6. REFUNDS
Approved refunds will normally be issued to the original payment method used for the purchase.
Where you exercise a statutory right to cancel an eligible online purchase, we will refund amounts required by applicable law, including the cost of our least expensive standard delivery option where applicable.
If you selected a more expensive delivery method, any additional delivery cost above the standard delivery option may not be refundable.
For statutory cancellations, we may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned them, whichever occurs first, where permitted by law.
Once a refund has been issued, your bank, card provider or payment provider may require additional time to process the transaction.
7. EXCHANGES
If you would like to request an exchange, please contact:
hello.rosamae@outlook.com
Exchange requests are subject to product availability and the circumstances of the order.
8. ORDERS RETURNED TO SENDER
If a parcel is returned to sender because of an incomplete or incorrect address, failure to collect the parcel, refusal of delivery or unsuccessful delivery attempts, please contact us.
We will review the circumstances and advise you of the available options.
9. CONTACT
Rosamae
Operated by Abner LLC
Email:
hello.rosamae@outlook.com
Business address:
[BUSINESS ADDRESS]
My parting finally stopped showing.Claire, 54 · Verified ✓
Fuller-looking hair.
Never greasy.
30 seconds a night.
- ✓Rosemary + rice water in one light mist
- ✓Made for fine, thinning hair after 45
- ✓No oil, no rinse, no faff
- Fuller-looking hair, root to tip
- Helps reduce shedding & breakage
- Fills in a widening part line
- Water-based, never greasy
- 30 seconds, no rinse
- For fine, curly & coloured hair
One mist a night: the 30 seconds you never skip.
HOW TO USE
30 seconds a night.
Every evening, on dry or damp hair. No rinse, no towel, no faff.
-
1Part your hair
Where it feels thinnest: your parting, temples or crown.
-
2Mist onto the scalp
4 to 6 sprays, close to the roots, not on your lengths.
-
3Massage in, leave in
A few seconds with your fingertips. Then off to bed.
Water-based. Nothing greasy on your roots or your pillow in the morning.
Give it 90 days. Hair grows slowly. One bottle lasts about a month, and you're covered by our 90-day money-back guarantee.
90-Day Money-Back Guarantee. Use it every night for a full cure. If you don't love your hair, get a full refund.
How It Works
Rosemary wakes up the scalp. Rice water strengthens every strand. Together, in a water-based mist that sinks into the scalp instead of sitting on your hair like an oil.
Mist it onto your parting at night, massage for a few seconds and go to bed. Nothing to rinse, nothing on your pillow.
What to look for
- Weeks 1–4: a fresh, light-feeling scalp, and a habit that sticks
- Months 1–2: fewer hairs in your brush and the plughole
- Month 3: a fuller-looking parting and temples
Everyone's hair is different, which is why we give you 90 days to judge it.
Ingredients
- Rosemary: wakes up the scalp
- Rice water: strengthens every strand
- Glycerin: lasting moisture
- Bilberry: antioxidant scalp care
- Sugar cane: smooth, soft lengths
- Orange: a fresh, clean scalp
Water-based. Free from alcohol, sulphates and oils. 100 ml spray bottle. Full ingredient list (INCI) on the bottle.
How To Use
- 1. Part your hair where it feels thinnest: parting, temples or crown.
- 2. Mist onto the scalp: 4 to 6 sprays, close to the roots.
- 3. Massage in, leave in. A few seconds with your fingertips. No rinse.
Every evening, on dry or damp hair. You can style as usual the next morning.
Shipping & Returns
Orders are dispatched within 1 working day and delivered by Royal Mail with tracking. UK delivery usually takes 2–4 working days.
90-day money-back guarantee: not happy with your hair? Contact us within 90 days of delivery for a full refund.
Customer care, UK time: Monday to Friday, 9am–5pm. We reply within 1 working day.
Common Questions
Can I use it while pregnant or breastfeeding?
It's water-based and alcohol-free, but every pregnancy is different: please check with your GP or midwife before you start.
Can I use it with minoxidil?
If you're using minoxidil or any prescribed treatment, check with your GP or pharmacist first, and apply them at different times of day.
Does it work on curly or coloured hair?
Yes. It's light enough for fine hair and gentle on curly, afro-textured and colour-treated hair. It goes on the scalp, not your lengths.
How long does a bottle last?
About a month with nightly use. That's why we suggest the 3-month cure: hair grows slowly.
What does it smell like?
Fresh and herbal: rosemary with a hint of orange. It's light and fades as it dries.
Will it make my hair greasy?
No. There's no oil in it, so your roots won't look flat or greasy the next morning.
When will I see a difference?
Give it a full 90 days of nightly use. That's exactly how long our money-back guarantee lasts.