PRIVACY POLICY

Last updated: 1 October 2026

This Privacy Policy explains how Rosamae collects, uses, shares and protects personal information when you visit our website, place an order, contact us or otherwise interact with our services.

Rosamae is operated by Abner LLC.

For privacy-related enquiries, please contact:

hello.rosamae@outlook.com

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

For the purposes of applicable data protection law, Abner LLC is the controller of personal information processed through Rosamae.

Contact details:

Abner LLC
Email: hello.rosamae@outlook.com
Business address: [BUSINESS ADDRESS]

2. INFORMATION WE COLLECT

Depending on how you interact with Rosamae, we may collect:

Identity information:
- name;
- account details where applicable.

Contact information:
- email address;
- telephone number;
- billing address;
- delivery address.

Order information:
- products purchased;
- order number;
- order history;
- returns and refund information.

Payment information:
Payments are generally processed by third-party payment providers. We may receive limited payment-related information such as payment status, payment method and transaction identifiers, but we do not necessarily receive or store your complete card details.

Device and technical information:
- IP address;
- browser type;
- device information;
- operating system;
- website activity;
- cookie identifiers.

Communication information:
- emails;
- customer service messages;
- reviews;
- information you provide when contacting us.

Marketing information:
- your marketing preferences;
- interactions with promotional communications.

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

- process and fulfil orders;
- take payment;
- arrange delivery;
- provide customer support;
- process returns and refunds;
- prevent fraud and abuse;
- maintain website security;
- improve our website and services;
- comply with legal and accounting obligations;
- communicate with you about your order;
- send marketing communications where legally permitted;
- measure and improve advertising and marketing performance; and
- establish, exercise or defend legal claims.

4. LAWFUL BASES FOR PROCESSING

Depending on the circumstances, we may rely on the following lawful bases under applicable UK data protection law:

Contract:
Where processing is necessary to fulfil your order or take steps at your request before entering into a contract.

Legal obligation:
Where processing is required to comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate interests:
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These interests may include fraud prevention, website security, business administration, customer service and improving our services.

Consent:
Where you have given us consent, including where consent is required for certain marketing activities or non-essential cookies.

You may withdraw consent at any time where we rely on consent.

5. MARKETING

Where permitted by law, we may send you information about Rosamae products, promotions and offers.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting:

hello.rosamae@outlook.com

Unsubscribing from marketing will not prevent us from sending service communications relating to your orders.

6. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies for purposes including:

- operating our website;
- remembering your shopping basket;
- securing the website;
- analytics;
- advertising;
- measuring website performance; and
- remembering preferences.

Where legally required, we will obtain consent before placing non-essential cookies or similar technologies on your device.

Further information is available in our Cookie Policy.

7. WHO WE SHARE INFORMATION WITH

We may share personal information with service providers where reasonably necessary to operate our business, including:

- Shopify and ecommerce technology providers;
- payment processors;
- delivery and logistics companies;
- customer support providers;
- email and marketing platforms;
- analytics providers;
- advertising platforms;
- fraud prevention and security providers;
- professional advisers;
- accountants;
- legal advisers; and
- government, regulatory or law enforcement authorities where required by law.

We require service providers to process personal information only for appropriate purposes and subject to applicable legal safeguards.

8. INTERNATIONAL DATA TRANSFERS

Because we operate internationally and use global service providers, personal information may be processed outside the United Kingdom.

Where applicable law requires safeguards for international transfers, we take steps designed to ensure that an appropriate transfer mechanism is used, such as an adequacy regulation, contractual safeguards or another lawful transfer mechanism.

You may contact us for further information about safeguards used for relevant international transfers.

9. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

- fulfilling orders;
- customer support;
- maintaining business and accounting records;
- resolving disputes;
- preventing fraud; and
- complying with legal obligations.

The precise retention period depends on the type of information, the reason it is held and applicable legal requirements.

10. YOUR DATA PROTECTION RIGHTS

Depending on applicable law and the circumstances, you may have the right to:

- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your information;
- request restriction of processing;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent; and
- lodge a complaint with a data protection authority.

These rights may be subject to legal conditions and exceptions.

To exercise your rights, contact:

hello.rosamae@outlook.com

11. RIGHT TO OBJECT

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing.

You also have the right to object at any time to the use of your personal information for direct marketing purposes.

12. UK INFORMATION COMMISSIONER

If you are located in the United Kingdom and have concerns about how your personal information is handled, you may have the right to complain to the UK Information Commissioner’s Office (ICO).

We would appreciate the opportunity to address your concerns first, and you can contact us at:

hello.rosamae@outlook.com

13. UK REPRESENTATIVE

Where applicable under UK data protection law, an organisation established outside the UK that offers goods or services to people in the UK may be required to appoint a UK representative.

If Abner LLC appoints a UK representative, the representative’s contact information will be added to this Privacy Policy.

14. SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

15. CHILDREN

Rosamae is not directed to children.

We do not knowingly seek to collect personal information from children where doing so would be unlawful.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

17. CONTACT US

Rosamae
Operated by Abner LLC

Email:
hello.rosamae@outlook.com

Business address:
[BUSINESS ADDRESS]