Shipping Policy
SHIPPING POLICY
Last updated: 1 October 2026
This Shipping Policy applies to orders placed through Rosamae.
Rosamae is operated by Abner LLC.
For delivery enquiries, please contact:
hello.rosamae@outlook.com
1. ORDER PROCESSING
Orders are processed after payment has been successfully authorised.
Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where available.
Order processing time is separate from delivery time.
2. DELIVERY TIMES
Estimated delivery times are displayed on our website, product pages or checkout where applicable.
Unless expressly stated otherwise, delivery dates and delivery windows are estimates rather than guaranteed delivery dates.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- courier delays;
- customs processing;
- public holidays;
- severe weather;
- unusually high order volumes;
- transport disruptions; or
- incorrect or incomplete delivery information.
3. DELIVERY WITHIN THE UNITED KINGDOM
Unless we agree a different delivery period with you, we will deliver your order without undue delay and within the period required by applicable UK consumer law.
Where no alternative delivery period has been agreed, goods must generally be delivered within 30 days of the contract being entered into.
4. TRACKING
Where tracking is available, tracking details will normally be sent to the email address provided when the order was placed.
Tracking information may take some time to update after dispatch.
5. DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address.
Please check your delivery details carefully before completing your order.
If you notice an error after placing your order, contact us as quickly as possible at:
hello.rosamae@outlook.com
We cannot guarantee that delivery details can be changed once an order has entered fulfilment or has been dispatched.
6. DELAYED ORDERS
If your order has not arrived within the estimated delivery period, please contact:
hello.rosamae@outlook.com
Please include your order number.
We will investigate the shipment and provide further information where available.
7. LOST ORDERS
If a parcel appears to have been lost in transit, please contact us.
Where appropriate, we may open an investigation with the carrier before issuing a replacement, refund or other resolution.
Your statutory rights are not affected.
8. ORDERS MARKED AS DELIVERED
If tracking states that your order has been delivered but you cannot locate it, please check:
- around your property;
- with members of your household;
- with neighbours;
- with reception or concierge staff where applicable; and
- any safe-place information provided by the courier.
If you are still unable to locate the parcel, please contact us at:
hello.rosamae@outlook.com
9. CUSTOMS, TAXES AND IMPORT CHARGES
Depending on the delivery destination and the arrangements shown at checkout, customs duties, import taxes or other charges may apply.
Where such amounts are collected by Rosamae at checkout, this will be reflected in the price or checkout information.
Where they are not collected by us, they may be payable directly to the relevant authority or carrier.
Any applicable charges will be handled in accordance with the information provided before you complete your purchase and applicable law.
10. CONTACT
Rosamae
Operated by Abner LLC
Email:
hello.rosamae@outlook.com
Business address:
[BUSINESS ADDRESS]
My parting finally stopped showing.Claire, 54 · Verified ✓
Fuller-looking hair.
Never greasy.
30 seconds a night.
- ✓Rosemary + rice water in one light mist
- ✓Made for fine, thinning hair after 45
- ✓No oil, no rinse, no faff
- Fuller-looking hair, root to tip
- Helps reduce shedding & breakage
- Fills in a widening part line
- Water-based, never greasy
- 30 seconds, no rinse
- For fine, curly & coloured hair
One mist a night: the 30 seconds you never skip.
HOW TO USE
30 seconds a night.
Every evening, on dry or damp hair. No rinse, no towel, no faff.
-
1Part your hair
Where it feels thinnest: your parting, temples or crown.
-
2Mist onto the scalp
4 to 6 sprays, close to the roots, not on your lengths.
-
3Massage in, leave in
A few seconds with your fingertips. Then off to bed.
Water-based. Nothing greasy on your roots or your pillow in the morning.
Give it 90 days. Hair grows slowly. One bottle lasts about a month, and you're covered by our 90-day money-back guarantee.
90-Day Money-Back Guarantee. Use it every night for a full cure. If you don't love your hair, get a full refund.
How It Works
Rosemary wakes up the scalp. Rice water strengthens every strand. Together, in a water-based mist that sinks into the scalp instead of sitting on your hair like an oil.
Mist it onto your parting at night, massage for a few seconds and go to bed. Nothing to rinse, nothing on your pillow.
What to look for
- Weeks 1–4: a fresh, light-feeling scalp, and a habit that sticks
- Months 1–2: fewer hairs in your brush and the plughole
- Month 3: a fuller-looking parting and temples
Everyone's hair is different, which is why we give you 90 days to judge it.
Ingredients
- Rosemary: wakes up the scalp
- Rice water: strengthens every strand
- Glycerin: lasting moisture
- Bilberry: antioxidant scalp care
- Sugar cane: smooth, soft lengths
- Orange: a fresh, clean scalp
Water-based. Free from alcohol, sulphates and oils. 100 ml spray bottle. Full ingredient list (INCI) on the bottle.
How To Use
- 1. Part your hair where it feels thinnest: parting, temples or crown.
- 2. Mist onto the scalp: 4 to 6 sprays, close to the roots.
- 3. Massage in, leave in. A few seconds with your fingertips. No rinse.
Every evening, on dry or damp hair. You can style as usual the next morning.
Shipping & Returns
Orders are dispatched within 1 working day and delivered by Royal Mail with tracking. UK delivery usually takes 2–4 working days.
90-day money-back guarantee: not happy with your hair? Contact us within 90 days of delivery for a full refund.
Customer care, UK time: Monday to Friday, 9am–5pm. We reply within 1 working day.
Common Questions
Can I use it while pregnant or breastfeeding?
It's water-based and alcohol-free, but every pregnancy is different: please check with your GP or midwife before you start.
Can I use it with minoxidil?
If you're using minoxidil or any prescribed treatment, check with your GP or pharmacist first, and apply them at different times of day.
Does it work on curly or coloured hair?
Yes. It's light enough for fine hair and gentle on curly, afro-textured and colour-treated hair. It goes on the scalp, not your lengths.
How long does a bottle last?
About a month with nightly use. That's why we suggest the 3-month cure: hair grows slowly.
What does it smell like?
Fresh and herbal: rosemary with a hint of orange. It's light and fades as it dries.
Will it make my hair greasy?
No. There's no oil in it, so your roots won't look flat or greasy the next morning.
When will I see a difference?
Give it a full 90 days of nightly use. That's exactly how long our money-back guarantee lasts.